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QIB relocates Al Gharrafa branch to a new location at Q-Mall

QIB relocates Al Gharrafa branch to a new location at Q-Mall

07/03/2017, Doha,Qatar

Qatar Islamic Bank (QIB), Qatar’s leading Islamic Bank, announced the relocation of its Al Gharrafa branch to a new location at the newly opened Q-Mall. The new location is less than 500m of the old branch and will provide easy access to QIB’s banking services to customers working and living within the area.

The new branch will be open from 7:30am – 1pm Sunday to Thursday as well as 5pm – 7:30pm Sunday to Wednesday and 9am – 12noon on Saturday as per the Bank’s commitment to have a strong presence in the heart of Qatar’s most thriving communities. The new branch has a special section set aside for the Bank’s Tamayuz clients, and a dedicated center for ladies customers to enjoy complete privacy.

In keeping with the Bank’s customer-centric approach, the branch will offer customers a full range of QIB products and services to meet both every day and specialized financial needs. Customers can open bank accounts, apply for a suite of financing products and credit cards, and receive expert and personalized advice about Takaful services and other Islamic banking services.

This move is part of QIB’s strategy to renovate and expand its branch network in order to provide a seamless banking experience by being closer to its customers wherever they are. With the relocated Al Gharafa Branch being a flagship QIB branch located in one of the busiest areas in Doha, the Bank has introduced a new SMS notification service to minimize any waiting time for its customers. With this new service, customers upon coming to the branch have the option by inserting their mobile number to the Qmatic self service machine to receive an electronic ticket which will trigger a sms notification to their mobile when their turn to be served come. Therefore, customers do not need any more to wait at the branch, instead, they can utilize their time at Q-Mall until they receive the alert SMS to return to the branch to be served.

The new branch is designed to optimize the space and make it even more welcoming with the customer experience in mind. The open-plan design emphasizes QIB’s values of purity, simplicity and transparency. The use of colors adds to the modern and fresh feel to conduct business in. Most importantly, the branch features upgraded technology, which along with the new look and feel reflects QIB’s identity as a modern Islamic bank. This state of the art design is currently implemented across all key QIB branches.

“We are pleased to be able to offer QIB customers a centrally located, highly accessible branch in Q-Mall. Al Gharrafa is one of the important areas in Doha, with a large population and a lot of private enterprises, shops and governmental institutions,” said D. Anand, General Manager - Personal Banking Group. “The location of the branch is part of the Bank’s on-going efforts to bring QIB’s banking services to customers everywhere, and will help to meet the growing demand for Islamic Banking Services.”

“The on-going renovation and expansion of our branches network started last year where we have renovated four flagship branches located in key areas across Qatar, and today we are pleased to add the newly relocated Al Gharrafa branch. We are also introducing advanced services in our branches, with the new SMS notification service enabling our customers to optimize the use of their personal time. This is of course in addition to the numerous functionalities and services our customers can avail at a click of a button through our electronic channels” Anand concluded.

The full-service nature of the new-look branches complements the Bank’s investment into electronic banking channels. A technologically advanced Bank, QIB offers innovative online and mobile banking applications, over 170 ATMs and Cash Deposit Machines, and a 24/7 customer service Call Centre.

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