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Qatar Islamic Bank Signs Strategic Agreement with NCR

15/05/2012, Doha, Qatar

Qatar Islamic Bank Signs Strategic Agreement with NCR

Qatar Islamic Bank (QIB) and NCR Corporation (NYSE: NCR) have signed a strategic agreement for the next three years, in which QIB will purchase technology solutions from NCR designed to take their consumer experience to the next level.

NCR will be the principal technology provider to QIB for its self-service needs with the provision of NCR ATMs and Branch Transformation solutions, as well as related software and services.

This agreement puts QIB on the roadmap designed by QIB along with NCR's Branch Transformation and software consultants to achieve what NCR calls "Consumer Experience Banking".

QIB will be investing in solutions and consumer experience changes that will appear for the first time in the banking industry in Qatar and Gulf region.

QIB is currently focusing on retail banking and has embarked on a technology modernization journey with a major focus on the most used channel the ATMs. QIB has already implemented the NCR APTRA eMarketing platform, delivering synchronized, targeted ATM marketing campaigns, and has signed an agreement for NCR ATM Incident Management and Cash Forecasting solutions to improve the availability of its ATM channel.

"We are very conscious of the importance of delivering a superior experience to our customers, and believe that better interaction and more empowerment to our customers will help us develop a stronger relationship, and therefore improve our customers' loyalty. The NCR team has shown a deep understanding of what drives customer loyalty, and empowerment. The Consumer Experience Roadmap that they developed will help us achieve just that," said D. Anand, general manager, Retail, QIB.

"Extending our exclusive partnership with NCR to bring the best technology to our customers is what we want and always strive to do. We believe in what self-service can do and how it allows our customers to feel more empowered." Add D. Anand

"We are committed to helping banks like QIB, interact, transact and connect with their customers in a new way and across channels. As a global leader in self-service, and a total solution provider, NCR is committed in deploying the latest technologies that benefit our customers and their own customers too," said George Flouros, vice president for NCR in the Middle East/Africa region. "We look forward to seeing QIB materializing its business strategy through NCR's innovative solutions"

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