Say hello to Samsung Wallet, a smart way to pay

Samsung Wallet turns your Samsung device into a digital wallet, letting you use your QIB Debit, Credit & Prepaid cards on your device to pay virtually everywhere contactless payments are accepted.

How to set up Samsung Wallet on your Samsung phone

  • Install Samsung Wallet on your phone
  • Open Samsung Wallet and tap Get started
  • Enter a new PIN for Samsung Wallet, and then enter it again to confirm
  • If it is your first time using Samsung Wallet, you may be asked to add payment cards

To purchase in stores, make sure your phone has NFC turned on

Paying in stores:

  1. Open Samsung Wallet on your phone
  2. Tap the Pay tab and select your preferred QIB card
  3. Tap Pay again, and then choose your desired security option, such as your PIN or fingerprints
  4. Enter the required security information or simply place your finger on your phone’s fingerprint scanner
  5. Hold the back of the phone up to the contactless reader to complete your purchase

Paying in apps and on sites:

Simply select Samsung Wallet at checkout and authenticate the purchase with your fingerprint, PIN, or iris scan.

What is Samsung Wallet?

Samsung Wallet is a convenient and simple way to make mobile payments with selected Samsung Galaxy phones, and it works at virtually any retailer where you can tap, swipe or scan your card.

Why should I use Samsung Wallet instead of my plastic cards?

Samsung Wallet offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. Additionally, Samsung Wallet adds a level of security to your payment information that physical cards do not have.

How does Samsung Wallet work?

Samsung Wallet uses proprietary Near Field Communication (NFC) to make contactless mobile payments.

What devices are compatible with Samsung Wallet?

Samsung Wallet supports Galaxy S8, S8+, Galaxy S7, S7 Edge, Galaxy S6 Edge+, Galaxy Note5 ,Galaxy A3 (2017), Galaxy A5 (2016/2017), Galaxy A7 (2016/2017), Samsung Gear S3.

Which payment cards can I register to Samsung Wallet?

You can register all types of QIB Visa / MasterCard cards (Credit/Debit) and Prepaid cards

What should I do if I lose my original payment card and then receive a replacement card?

The payment cards on Samsung Wallet are digital versions of your physical cards. If you lose your original payment card and then receive a replacement card, you need to remove the original payment card from Samsung Wallet and register the replacement card.

How do I make in-store purchases with Samsung Wallet?

  1. Initiate Samsung Wallet by either swiping-up from the home button or opening the Samsung Wallet app from the home screen.
  2. Select the card you want to pay with by swiping left or right.
  3. Verify your fingerprint or PIN and touch your phone to either the card reader or NFC reader to complete the transaction.

How can I cancel a payment made using Samsung wallet?

Canceling a payment made with Samsung Wallet is the same as a physical card. The exact process will depend on the policies of Qatar Islamic Bank and the merchant you made the purchase from.

How is my default payment card in Samsung Wallet determined?

There is no “default” card in Samsung Wallet When you open the app or activate the Simple Pay feature by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.

The cashier asks the last 4 digits of the card but the transaction still does not pass, what should I do?

In case that merchant may ask you for the last four digits of the card number, you will need to provide the last four digits of the digital card number on the device, instead of the last four digits of the physical card. For ease of use, it is located on the left side of the card in the Simple Pay screen, and in the main app when viewing your registered cards.

How can I keep track of purchases I have made with Samsung Wallet?

Samsung Wallet show last 10 purchases. To see that:

  • Open Samsung Wallet
  • Choose the card
  • At the bottom, you may see last purchases.

Can I continue to use my physical payment card if I disable Samsung Wallet or remove the digital equivalent on Samsung Wallet?

Yes. When you disable Samsung Wallet or remove a registered card, you are only suspending the token or digital card number that has been assigned to your device for that card. If you wish to suspend your physical card, please contact us for assistance. You can add your credit and debit cards back into Samsung Wallet at any time.

How can I register my card?

Make sure your device is connected on Wi-Fi or mobile data.

  • Select ‘Add card’ in the Samsung Wallet app.
  • By using your device’s camera, scan your card information or manually input the card information yourself
  • Follow the instructions on screen to complete the payment details.
  • Read and Accept the Terms & Conditions.
  • Select SMS or Call bank option to verify your identify. QIB will send you an OTP (One Time PIN) code that you will need to enter to continue.
  • You can also choose to add your signature.
  • Your registration is now complete and you will see the last 4 digits of your card and Token. Your card is now ready for Samsung Wallet.

How long will it take my card to activate after registering it to Samsung Wallet?

It will take 10 minutes for your card to be activated after registering to Samsung Wallet.

How many cards can I register into Samsung Wallet?

You can register 10 payments cards in Samsung Wallet including Visa / MasterCard cards (Credit/Debit) and prepaid cards

Can I register the same card with more than one device using Samsung?

You can add 1 card in maximum 9 Samsung devices.

Can I use Wi-Fi for card registration in Samsung Wallet?

Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi, we suggest switching to a cellular data connection.

What should I do if I am unable to add/use my card on Samsung Wallet?

Please check your internet connection first and if it still does not work, please contact Qatar Islamic Bank call canter on +97444448444 for more information.

What is NFC?

Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Wallet uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.

How secure is Samsung Wallet?

Using QIB cards with Samsung Wallet is secure. There are number of security features Samsung Wallet transactions have. Some of them:

  • Your full card number is not stored on your mobile device – instead a unique Token number is used. The Token number is stored within the secured element of the device ‘Samsung Knox’.
  • All transactions are monitored by Qatar Islamic Bank risk and fraud detection systems.
  • Every transaction is authorized through fingerprint or Samsung PIN.
  • If your phone is lost or stolen, Samsung’s Find My Mobile feature enables users to locate, lock and even wipe their devices remotely. Alternatively, you can call us and delete the card from your lost/stolen phone. Your physical card can still be used.

What is Tokenization?

Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.

Will my Samsung Wallet information still be on my device if it is formatted?

No. Formatting your device will remove all payment cards registered to your device.

How to install Samsung Wallet on my eligible phone?

Look for the Samsung Wallet icon on your device or download Samsung Wallet from Galaxy Store

Open Samsung Wallet, Sign-in with a Samsung Account & start using the revolutionary way to pay.

If you do not find the Samsung Wallet icon on your device, follow the below steps:

Step 1: Ensure that the device software is updated to the latest Android™ software

Step 2: Install any software updates available

Step 3: Once all updates are installed, Open Apps & Click on Samsung Wallet icon & install the Samsung Wallet app

Step 4: Sign-in with a Samsung Account & start using the revolutionary way to pay

In case of any queries, please contact Qatar Islamic Bank call canter on +974 44448444

Will I still earn rewards and benefits on my card when I pay with Samsung Wallet?

You will get all the benefits, rewards and protection that your Debit or Credit Card currently provides when you pay with Samsung Wallet with the same criteria.

Are there any charges for Samsung Wallet?

Samsung Wallet is currently free of charge.

Can I continue to use Samsung Wallet if my physical Credit / Debit card is due to expire?

You can continue to use Samsung Wallet until your card expiry date. Once you receive and activate your renewed card, you will need to enroll it into Samsung Wallet.

What happens with Samsung Wallet if my physical credit/debit card is temporarily blocked or suspended?

Kindly contact our contact center 24/7 on +974 44448444 to block your cards and tokens

Can I use Samsung Wallet if my physical credit/debit card is lost or stolen?

If your card is lost or stolen, please call Qatar Islamic Bank immediately on +974 44448444 to report the same so we can block the card and replace it. This will ensure that there are no unauthorized transactions on your card. After we block your card, you will not be able to use Samsung Wallet. Please remember that you will remain liable for all transactions on your card until the time of reporting the loss to the bank. Please refer to the terms and conditions of card use on our website.

My wife has a supplementary card. Can I enroll her card in Samsung Wallet on her mobile?

Yes, you can. If she has compatible device, you can enroll her Supplementary Card on her device. Please note that AUTH CODE will be sent to Primary Cardholder’s registered mobile number and you need to enter this code to enroll her Supplementary Card. If you have any issues while enrolling her card, please contact Qatar Islamic Bank call canter on +974 44448444

Use Samsung Wallet whenever you see these symbols: